Important Information for Upper Cumberland Federal Credit Union Members Regarding Coronavirus
At Upper Cumberland Federal Credit Union, the health and well-being of our members, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our members and associates as the situation evolves. We are actively monitoring the virus and following guidance from state and federal agencies including the
Centers for Disease Control.
For those of you who already have an existing loan at UCFCU and are struggling, we have an "Interest Only" payment option available for you. Download the form below:
Interest Only payment form
Managing Your Finances Remotely
We strongly encourage you to use Upper Cumberland FCU’s E-Branch and other resources for self-service banking and 24/7 account access. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.
We strongly encourage you to use Upper Cumberland FCU’s E-Branch and other resources for self-service banking and 24/7 account access. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.
- Make payments
- Pay bills
- Transfer funds
- Deposit checks using mobile deposit
- Apply for new loans
- Find an ATM and more...
If you haven’t enrolled in online access, it only takes a few minutes.
Enroll now
UCFCU Automated Teller
With the UCFCU Automated Teller, you have the ability to:
- Check balances on your account(s)
- Make history inquires
- Transfer funds / conduct Loan Advances
- Make your loan payment
- Change Your PIN
Remote Branch Access
- ATM Access for withdrawals 24/7
- Online Banking available 24/7
- Access to nearly 30,000 Surcharge-Free ATMs and over 5,600 Shared Branches Nationwide
Contact Us
Mailing Address
P.O. Box 529
Crossville, TN 38557
Phone: (931) 484-9433
Toll-Free Number: 1 (866) 243-9433
Automated Teller: 931.456.2465 or 800.261.2217
FAX
Main Office: (931) 456-0521
Hwy 127 South: (931) 250-5234
Clarkrange: (931) 863-5936
Cookeville: (931) 400-0990
Lost/Stolen UCFCU Debit Card: 1-800-472-3272
Lost/Stolen UCFCU Credit Card: 1-800-808-7230
(727) 570-4881
If the staff can’t be reached using the phone number listed above, please send an email to:
administration@ucfcu.org. We ask that you please include a phone number of where you can be reached so we can give you a call back as soon as possible!
We also understand that there may be instances where members find themselves facing financial difficulties. UCFCU is here to help and we encourage members who may be impacted to reach out to discuss how we might be of assistance.
As always, the health, safety and well-being of our members, our associates, and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.
Q&As in regard to the Coronavirus:
My travel plans have been cancelled and the charges on my card have not been removed. What are my options?
Contacting the merchant is often the fastest way to resolve a dispute. If you incur a loss due to cancelled or interrupted travel, we encourage you to reach out to the merchant directly first. If you need help from Upper Cumberland FCU, you can contact us directly.
My income has been impacted by the COVID-19 virus; can you help?
We are here to help. If you find yourself experiencing a financial hardship, please contact us!
Any changes made to our hours/locations of operation will be posted to our homepage, at all of our locations, and also to our official Facebook page.
Will Upper Cumberland Federal Credit Union’s membership trips be cancelled?
All 2020 UCFCU Membership trips have been canceled.