Coronavirus (COVID-19)

Important Information for Upper Cumberland Federal Credit Union Members Regarding Coronavirus

At Upper Cumberland Federal Credit Union, the health and well-being of our members, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our members and associates as the situation evolves. We are actively monitoring the virus and following guidance from state and federal agencies including the Centers for Disease Control.

For those of you who already have an existing loan at UCFCU and are struggling, we have an "Interest Only" payment option available for you. Download the form below:
Interest Only payment form

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Managing Your Finances Remotely

We strongly encourage you to use Upper Cumberland FCU’s E-Branch and other resources for self-service banking and 24/7 account access. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.

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You can access your accounts online or by using the UCFCU Mobile Banking app at your convenience.

We strongly encourage you to use Upper Cumberland FCU’s E-Branch and other resources for self-service banking and 24/7 account access. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.

• Make payments
• Pay bills
• Transfer funds
• Deposit checks using mobile deposit
• Apply for new loans
• Find an ATM and more...

If you haven’t enrolled in online access, it only takes a few minutes. Enroll now

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UCFCU Automated Teller

With the UCFCU Automated Teller, you have the ability to:

• Check balances on your account(s)
• Make history inquires
• Transfer funds / conduct Loan Advances
• Make your loan payment
• Change Your PIN

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Remote Branch Access

• ATM Access for withdrawals 24/7
• Online Banking available 24/7
• Access to nearly 30,000 Surcharge-Free ATMs and over 5,600 Shared Branches Nationwide

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Contact Us

If the staff can’t be reached using the phone number listed above, please send an email to: administration@ucfcu.org. We ask that you please include a phone number of where you can be reached so we can give you a call back as soon as possible!

We also understand that there may be instances where members find themselves facing financial difficulties. UCFCU is here to help and we encourage members who may be impacted to reach out to discuss how we might be of assistance.

As always, the health, safety and well-being of our members, our associates, and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

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Q&As in regard to the Coronavirus:

My travel plans have been cancelled and the charges on my card have not been removed. What are my options?
Contacting the merchant is often the fastest way to resolve a dispute. If you incur a loss due to cancelled or interrupted travel, we encourage you to reach out to the merchant directly first. If you need help from Upper Cumberland FCU, you can contact us directly.

My income has been impacted by the COVID-19 virus; can you help?
We are here to help. If you find yourself experiencing a financial hardship, please contact us!

Are your branches still open?
Main Branch (Crossville), 127 South Branch (Crossville), and Clarkrange Branch are currently operating as DRIVE THRU ONLY due to the COVID-19 Concerns. Cookeville Branch Lobby is CLOSED. We will continue to monitor and assess the situation to determine if any additional steps are necessary. For branch hours of operations, please click here.

As a reminder, you can always access your accounts online or by using the UCFCU Mobile App at your convenience. From there you can make payments, view transactions, check balances, find an ATM, and more. It’s easier than ever before to manage your account digitally and use Upper Cumberland FCU’s digital tools and other resources for self-service banking and 24/7 account access. If you have not enrolled in digital account access, we encourage you to please enroll. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual during these critical times.

Any changes made to our hours/locations of operation will be posted to our homepage, at all of our locations, and also to our official Facebook page.

Will Upper Cumberland Federal Credit Union’s membership trips be cancelled?
The UCFCU Member trip to Savannah, GA., scheduled for April 27th – May 1st, has been postponed until June 1st- 5th, 2020.